Return & Exchange Policy
At Pinkorra, your satisfaction is at the heart of everything we do. We take pride in offering premium women's handbags that combine timeless style, everyday functionality, and reliable quality. Every order is carefully inspected before it leaves our warehouse to ensure it reaches you in excellent condition.
If, however, you receive the wrong product or an item with a genuine manufacturing defect, we're here to make things right. This Return & Exchange Policy explains the conditions, eligibility, and process for requesting a return or exchange so you can shop with confidence.
By placing an order with Pinkorra, you agree to the terms outlined in this policy.
Eligibility for Returns & Exchanges
We gladly accept return or exchange requests only under the following circumstances:
Eligibility for Returns & Exchanges
Your order arrives with a manufacturing defect or quality issue.
The product is unused, unwashed, and in its original condition.
All original tags, labels, dust bags (where applicable), and packaging must remain intact.
Your request is submitted within 7 days of receiving your order.
Unfortunately, requests made after the 7-day period cannot be processed.
To ensure a smooth experience, we recommend inspecting your order immediately after delivery.
Items That Are Not Eligible for Return or Exchange
To maintain product quality and hygiene standards, the following items cannot be returned or exchanged:
Handbags that have been used or damaged after delivery.
Products returned without their original packaging or tags.
Items showing signs of wear, scratches, stains, or alterations.
Products damaged due to improper handling or misuse by the customer.
Clearance, promotional, and final sale items are not eligible for returns or exchanges. Exceptions may apply only if the item arrives damaged or an incorrect product is delivered.
Pinkorra reserves the right to decline any request that does not meet the conditions outlined in this policy.
Reporting an Issue
If you receive an incorrect or defective product, please notify us within 48 hours of delivery.
To help us resolve your request quickly, please provide:
Your Order Number.
Clear photos of the handbag from multiple angles.
Photos of the packaging.
A brief description of the issue.
You can contact our customer support team through:
WhatsApp:03002075058
Our team carefully reviews every request and typically responds within 24 business hours.
Exchange Process
Once your exchange request has been reviewed and approved, we'll begin processing your replacement order.
Please ensure the original handbag is securely packed in its original packaging with all tags attached.
When your replacement order is dispatched, the courier may collect the original item at the time of delivery, depending on your location and courier availability.
Approved exchange orders are generally processed and shipped within 3–7 business days.
Our goal is to make the exchange process as smooth, transparent, and hassle-free as possible, so you can continue enjoying your Pinkorra shopping experience with confidence.
Returns Process
If your return request is approved, we'll provide the next steps for returning your product.
Please ensure that the handbag is:
- Securely packed in its original packaging.
- Returned with all original tags, accessories, and inserts (if applicable).
- Accompanied by your Order Number and the reason for the return.
We recommend using a reliable courier service to ensure your package reaches us safely. Pinkorra is not responsible for items lost or damaged during return shipping.
Once we receive your returned product, our quality assurance team will inspect it to verify that it meets our return eligibility criteria before proceeding with the exchange or refund process.
Refund Policy
After your returned handbag has been received and successfully inspected, eligible refunds will be processed within 5–7 business days.
Approved refunds will be issued using the original payment method whenever possible or via bank transfer/Easypaisa, depending on the payment method used for the purchase.
Please note:
Shipping charges are non-refundable unless the return is due to an error on our part.
Refund processing times may vary depending on your bank or payment provider.
Our team will notify you once your refund has been successfully processed.
Order Cancellation
If you wish to cancel or modify your order, please contact us as soon as possible after placing it.
Orders can usually be cancelled or updated before they are packed or dispatched. Once an order has been shipped, it can no longer be cancelled and must follow the standard Return & Exchange process.
For the fastest assistance, we recommend contacting us through WhatsApp.
Need Assistance?
If you have any questions regarding your order, returns, exchanges, or refunds, our customer support team is always happy to assist you.
WhatsApp: +92 3002075058
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (PKT)
We aim to respond to all customer inquiries within 24 business hours.
Our Commitment to You
At Pinkorra, we believe that exceptional customer service is just as important as exceptional handbags.
Every order is prepared with care, inspected for quality, and packaged to ensure it reaches you in the best possible condition. If something isn't right, we'll work with you to resolve it quickly, fairly, and professionally.
Thank you for choosing Pinkorra. We appreciate your trust and look forward to being part of your everyday style.
Why Shop With Pinkorra
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Premium Quality
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Fast Delivery
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Secure Checkout
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Friendly Support
Still Have Questions?
Our support team is always happy to help you with returns, exchanges, refunds, or any order-related questions.
Still Have Questions?
Our support team is always happy to help you with returns, exchanges, refunds, or any order-related questions.